Frequently Asked Questions
We have outlined a selection of answers to frequently asked questions below.
Orders & Delivery
When will I receive my order?
Once payment is approved and item availability is confirmed, orders are processed. Please be aware that our product availability can change due to limited quantities. Typically, orders are processed and shipped within 1-3 business days
How will I know when my order was successfully placed?
We will send you an email acknowledging the receipt of your order. This email will provide your order number and billing information. If you don't receive a confirmation email after placing your order, please contact our Customer Service team for further assistance.
Can I modify or update my order once it is placed?
Please contact your Customer Service to update your order.
Can I change the shipping address once the order is placed?
Please contact our Customer Service to update your order. We'll do our best to assist you.
How can I track my order?
When your order is handed over to the courier, you will receive an email from them with the tracking number (AWB) associated with your order. To monitor the status, visit the courier's website, enter the AWB number, and track your shipment.
What is a pre-order?
Pre-Order items are the latest additions to our collection that you can reserve in advance for a limited period. By purchasing a Pre-Order item, you ensure early access to the product in your desired style and size. Once we receive the Pre-Order item in our warehouse, we'll ship it to you within the timeframe indicated on the product page.
What happens if I order an item that is on pre-order?
If an item is available for pre-order, its anticipated ship date will be specified on the product page, and we will capture the full payment immediately. Should you decide to cancel your order before the ship date, please contact Customer Service.
We recommend placing separate orders for pre-order items and in-stock items if you wish to purchase both.
How do I make sure I order the right size?
To ensure that you order the correct size, we recommend checking the Size Guide on our website. This will provide you with detailed measurements to help you select the right size for your body type.
If you have any further questions or concerns, please don't hesitate to reach out to our Customer Service team for assistance.
Can I cancel my order?
If you'd like to cancel your order, please reach out to our Customer Service team, and we'll do our utmost to accommodate your request.
Please note: not all orders can be canceled.
However, orders can be returned for a refund. For more information on how to return your order, please visit the Returns page.
I've bought a gift card, can I cancel or return it?
Unfortunately, our gift cards are non-transferable and cannot be cancelled or returned.
Exchange, Return & Refund
How do I return my purchase?
To initiate a return, simply follow our hassle-free process by clicking on "Start A Return" in the footer, providing your order number and email, and filling out the return form.
What is your Return Policy?
We offer 7-day free returns. For details on our return policy, please visit the Returns Policy section on our website.
What should I do if I have received a faulty or damaged item?
We apologize that you received a damaged item. If you believe that you have received a faulty or damaged item, contact our Customer Service team with your order number and images of the item so we can assist you. Please note, any damaged item outside of a 7-day return window cannot be returned or refunded.
How are refunds processed?
Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. We make every effort to process return credits as quickly as possible. However, please note the the processing time can vary among banks and may take up to two weeks from the time we receive your package. The refund covers the full price of the product(s) but excludes delivery charges.
Can I exchange my purchase?
While we do not offer exchanges for online orders, you can easily return unwanted items to us for a full refund. For more information, please read our Returns Policy.
Do I get the shipping charges refunded in case of a return?
In case of a return, your shipping charges would not be refunded.
My Account
Newsletter
Subscribe to our Newsletter and you can:
-Be among the first to discover the latest news from Align Off.
-Access promotions reserved exclusively for our customers.
-Receive style tips and more.
You can subscribe from the Home Page, by entering your email address.
Unsubscribing from the newsletter
If you do not wish to receive our Newsletter anymore, you can unsubscribe at any moment by clicking on the Unsubscribe link at the bottom of every Newsletter. This will open a webpage where you can confirm that you want to unsubscribe.
Deletion of my account
Kindly email our Customer Service for account deletion assistance.
Sale & Promotion
When do you have sales?
Align Off offers seasonal and occasional private sales. To be notified and receive your personal invitation before our sale starts, or for other promotions and events, please subscribe to our newsletter.
Please note that we are unable to offer price adjustments on items originally purchased on sale or on any special promotion items that are temporarily discounted.
Do you have any discount codes available?
We currently offer discount codes and occasionally run special promotions through our newsletter. To be among the first to hear about these promotions, please subscribe to our newsletter using the link in the footer of this page.
Can I use a discount code during the sale?
Discount codes cannot be combined with any other discount promotions including sales.
Product & Inventory
How is the product made? Where do the materials come from?
We partner with top industry suppliers to guarantee the highest quality of our fabrics. Our design teams tailor each selection to our precise specifications. This strategy enables us to produce state-of-the-art products that are not only aesthetically pleasing but also offer unparalleled comfort and durability."
How do you ensure quality?
We are dedicated to providing products of the highest quality. This commitment is realized through continuous learning, rigorous testing, and stringent quality management. Our unwavering emphasis on quality guarantees that our customers receive nothing but the best.
The style/size/colour I want is out of stock. When will you be restocking?
Align Off releases new collections in limited editions. If a product is unavailable, you can sign up for email notifications regarding its restocking by clicking the "back in stock" button on the product page.
What are the care instructions for our products?
For the best care of our products, we recommend hand washing. If that's not an option, please use a mesh bag during machine washing. Always wash separately in cold water with like colors and steer clear of bleach, dry cleaning, ironing, or tumble drying. Rather, let the product air-dry, as machine drying can harm the elastic and distort the cups. For further details, visit our Clothing Care section.
Got more Questions? Please contact our Customer Service, we will be delighted to assist you.